Privacy Policy

• Personal details: Name, date of birth, address, contact details.
• Health information: Medical history, allergies, medications, treatment plans, pathology results, consultation notes.
• Billing details: Medicare number, health fund details, and payment information.
• Online usage: Information you provide via our website, forms, telehealth bookings, or emails.

• Directly from you: during consultations, bookings, forms, or communications.
• From third parties: e.g., pathology providers, other health professionals, or with your consent.
• Automatically: via cookies and website tracking tools.

• Provide healthcare services including consultations, prescriptions, and referrals.
• Support weight management and wellness programs.
• Process billing, Medicare claims, and payments.
• Communicate with you about your care and appointments.
• Improve and personalise our services.
• Comply with legal and regulatory obligations.

We may use AI-assisted clinical and administrative tools to support healthcare delivery, documentation, and communication. These tools are designed to enhance accuracy, efficiency, and patient care while maintaining strict confidentiality standards.

• AI programs may assist clinicians with:
• Summarising clinical notes or pathology results.
• Generating patient correspondence or educational materials.
• Improving clinic workflows and communication.

All AI systems used comply with relevant Australian privacy and security requirements. No patient data is shared with external parties without your consent, and all information remains securely stored within approved clinical systems.

• Healthcare providers involved in your care (e.g., GPs, pathology providers).
• Medicare and private health funds.
• IT and data storage providers.
• Regulators and authorities where legally required.
• We will never sell or trade your personal information.

• We take reasonable measures to protect your information from loss, misuse, or unauthorised access.
• Health records are securely stored in Halaxy, our practice management system.
• Health records are retained:
  • For at least 7 years from the last interaction, or
  • Until the age of 25 for children’s records.

• You may request access to your personal information or ask for corrections if it is inaccurate.
• Requests should be made to admin@feelbettermedical.com.au
• We may require identification before releasing records.
• Access is generally free, but reasonable admin fees may apply for copies.

• If you have concerns about your privacy, please contact us:
  Feel Better Medical and Wellness Co. Pty Ltd
  Email: admin@feelbettermedical.com.au

  If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au | Phone: 1300 363 992

• We may update this Privacy Policy from time to time.
• The latest version will always be available on our website.